Privacy Policy

This Privacy Policy describes how we collect, use, and protect your information when you use our VerveUp mobile application (the “App”), which facilitates coaching and learning between coaches and clients.

By using the App, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

• Full name, email address, phone number

• Age, gender (optional), profile photo

• Payment and billing information (if applicable)
   

b. User-Generated Content

• Messages exchanged between users

• Session notes, goals, feedback, and learning materials
   

c. Device Information

• Device type, operating system, and version

• App usage statistics and crash reports

• IP address and mobile identifiers
   

d. Sensitive Information

• Any personal development goals or coaching topics disclosed by the user

• Health or mental wellness data, if voluntarily shared for relevant coaching
   

2. How We Use Your Information

We use the collected data to:

• Match clients with suitable coaches

• Facilitate scheduling and secure communication

• Personalize the coaching experience

• Improve app functionality and performance

• Provide customer support and billing services

• Comply with legal and regulatory obligations
   

3. Data Sharing and Disclosure

We do not sell or rent your personal data.

We only share your information with:

• Coaches or clients you've chosen to connect with

• Service providers assisting in app operation (e.g., cloud storage, payment processors)

• Authorities, when required by law or in response to legal processes

All third-party service providers are contractually obligated to handle data securely and confidentially.
 

4. Data Security

We implement industry-standard security measures, including:

• End-to-end encryption for communication and file sharing

• Secure storage using encrypted databases

• Access control and authentication mechanisms

However, no method of transmission over the internet is 100% secure. We encourage users to take precautions when sharing sensitive information.
 

5. User Control and Choices

You can:

• Access and update your personal profile at any time

• Request deletion of your account and associated data

• Manage permissions for device features (camera, microphone, etc.)

• Opt-out of non-essential communications
   

6. Children’s Privacy

We allow children under the age of 13 to use the App only with the supervision and consent of a parent or legal guardian.

We take extra precautions to protect the privacy of young users, including:

• Requiring parent or guardian consent during account setup for users under 13

• Limiting the collection of personal data to what is necessary for the learning experience

• Ensuring all communication between coaches and minors occurs in a monitored and secure environment

Parents or guardians have the right to review, update, or request deletion of their child’s personal data at any time by contacting us.
 

7. International Data Transfers

If you are located outside the country where our servers are based, your information may be transferred and processed in that country. We ensure appropriate safeguards are in place for international transfers.
 

8. Changes to This Policy

We may update this Privacy Policy from time to time. You will be notified of significant changes through the App or via email. Continued use of the App after updates means you accept the revised policy.
 

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

VerveUp Support Team
Email: contact@datahyv.com